Privacy Policy


Schnits Forozen Foods is committed to protecting the privacy of personal information in accordance with Australian privacy laws. This Privacy Policy sets out Schnits’s approach to handling personal information and includes information on how we collect, use, disclose and keep secure your personal information, whether provided to us via our restaurants, customer service centres, this website or other means.

We may, from time to time, review and update this Privacy Policy so please check this website periodically to stay informed of any updates. All personal information collected and held by us will be governed by the most recently updated Privacy Policy.

1. Collection of personal information by Schnits

We will only collect personal information from you that we reasonably require for one or more of our business functions or activities, and will do so by lawful and fair means.

The kinds of personal information we may collect from you will depend on what type of interaction you have with us. However, it may include, among other things:

• Personal information you provide to us when you participate in a promotion, competition, promotional activity, survey, market research or customer behavioural activity, subscribe to our mailing list or interact or follow our social media pages like Facebook, Twitter and Instagram. This information may include, for example, your name, postal address, email address, telephone number, date of birth, age and occupation;
• Personal information you provide to us via our restaurants or customer services centres or when you place an order in store, by telephone or via our mobile or electronic ordering system. This information may include, for example, your name, postal address, email address, telephone number, date of birth, age, menu preferences and previous order information, IP address and credit card details;

In some circumstances, we may collect personal information from third parties such as credit reporting agencies or our marketing agencies. Where we do, we will ensure that we act in accordance with relevant Australian laws.

2. Where your personal information is stored

Where we store your personal information depends on what interaction you have had with us. However, some areas may include:

• Databases for processing customer enquiries or feedback; or
• Email or SMS databases for marketing communications.

3. How your personal information is stored

We take reasonable steps to protect your personal information from loss or unauthorised access. Unfortunately no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we strive to protect such information, we do not warrant the security of any information you transmit to us or from our online services and you use these services at your own risk.

If a substantial data breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you as soon as is practicable and the Office of the Australian Information Commissioner about that actual or possible breach.

We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identity your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

4. How your personal information will be used

We collect your personal information so that we can use it for our functions and activities and provide products and services to you, which include, among other things:

• processing meal orders you place with us in our restaurants or via our electronic or mobile ordering system, providing you with email or SMS confirmation of your meal orders, providing you with our products and services and processing meal refunds where applicable;
• administering and responding to your enquiry or feedback about our products and/or services;
• conducting, and allowing you to participate in, a promotion, competition, promotional activity, survey, market research or customer behavioural activity;
• promoting and marketing our current and future products and services to you, informing you of upcoming events and special promotions and offers and analysing our products and services so as to improve and develop new products and services;
• assisting you with remembering and re-ordering from our menu in future;
• administering and conducting traineeships;
• facilitating our internal business operations, including fulfilment of any legal and regulatory requirements;
• improving the operation or navigation of our websites;
• processing and considering your employment application and conducting reference checks (refer to Employment Application section below);
• providing information that you request about our franchises and processing and considering your franchise application and conducting record checks (refer to Franchise Application section below).

We may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect your personal information, or for such purposes as may be required or permitted by law.

5. Disclosure of personal information to third parties

We may disclose personal information we collect from you:

• to our related companies, suppliers, consultants, contractors or agents for the purposes set out in the section above entitled “How your personal information will be used” or for other purposes directly related to the purpose for which the personal information is collected. For example, your name and telephone number may be disclosed to our supplier to enable that supplier to respond to your request for information about a particular product it produces;
• to relevant Federal, State, Territory food safety authorities and health authorities for the purpose of investigating a food safety or health issue;
• to Federal and State educational training institutions for the purpose of conducting retail training and receiving funding for such training;
• where the law requires or authorises us to do so;
• to others that you have been informed of at the time any personal information is collected from you;
• with your consent (express or implied) to others.

Such disclosure may include the transfer of your personal information to our franchisees in New Zealand or to our related companies in the United States of America.

6. Opting in or out

At the point we collect information from you, you may be asked to “opt in” to consent to us using or disclosing your personal information. You will generally be given the opportunity to “opt out” from receiving communications from us. You may “opt out” from receiving these communications by clicking on an unsubscribe link at the end of an email or by contacting us with this request.

7. Cookies

Cookies are pieces of information that our web server may send to your computer’s hard disk when you visit our website. Cookies can facilitate your ongoing access to and use of this website. They allow us to track usage patterns and to compile data that can assist us improve our content, products, services and target advertising. If you do not want information collected through the use of cookies, your browser may allow you to deny or accept the cookie feature. However, certain features of this website may not work without cookies and this may limit the services provided by our website.

We also use your IP address to help diagnose any problems with our server and administer our website. Your IP address is used to help identify you and to gather broad demographic information about you.

8. Third party websites

We may offer links to websites that are operated by third parties. If you visit one of these linked websites, you should review their privacy and other policies. We are not responsible for the policies and practices of third parties.

9. Access and Correction of your Personal Information

You may, at any time, request access and correction to any personal information we hold about you by contacting us (refer to Privacy Queries section below). If you make an access request, we may ask you to verify your identity and put your request in writing for security reasons. We may charge a reasonable administration fee to cover the costs of meeting your request.

10. Privacy Queries

If you have any questions or complaints about how we handle your personal information or a breach of the Australian Privacy Principles, please contact us.